Returns and reprints
Tell us about a misprint or damage within 10 days of delivery and we reprint the boxes or refund you.
How do you report a problem?
Because every box is printed to your approved proof, we cannot take back boxes that match the proof. Anything that does not match it, or arrives damaged, is put right.
- Check your boxes within 10 days of delivery.
- Take photos of the problem and of the outer carton.
- Email or WhatsApp us with your name and order details.
- We reply within one working day and agree a reprint or refund.
Questions
More answers in Help, or WhatsApp us on +44 7578 382054.
How long do I have to report a misprint?
10 days from delivery.
Will you reprint or refund damaged chocolate boxes?
Yes, whichever you prefer, for damage reported within 10 days.
Can I return boxes that match my approved proof?
No. Boxes printed to your approved proof are made to order and cannot be returned.
Do I need to send damaged boxes back?
Usually photos are enough; we will tell you if we need the boxes.
What counts as a misprint?
Anything that does not match your approved proof, such as wrong colours or missing text.
How quickly is a reprint made?
We start it as soon as the problem is agreed, on the normal production time.
Is a refund paid to the original payment method?
Yes, refunds go back the way you paid.
What if only part of the order is damaged?
We reprint or refund the damaged part.
Are returns free?
Yes. You do not pay for putting a misprint or damage right.
Who do I contact about a reprint?
Email info@thechocolateboxes.co.uk or message us on WhatsApp.
Tell us what you make
Send the piece count, the size of one chocolate, a rough quantity and your logo. We reply by email within one working day with a price and a free design proof. Prefer to talk? Call +44 7578 382054 or message us on WhatsApp.